Important Notice: Cintek has been acquired by Telus

As of June 1, 2021 all new services will be delivered through ABC Communications part of the TELUS family. Please visit our website for more information on our service offerings or contact us today.

If you are a current Cintek customer please continue to follow all the regular support processes you have in the past by calling 1.250.489.4289

Diving into Summer Savings

Wireless Internet plans starting at $19.95/month
Pricing valid for the first 3 months on all new sign ups. Regular rates apply thereafter.

Cintek is a locally owned and operated Wireless Internet Service Provider (WISP) in Cranbrook, BC. Our first customer joined in June of 1997 and since then we have grown rapidly and acquired a reputation for fast, friendly, reliable and affordable High Speed Internet service. Cintek provides a broad spectrum of quality services, specializing primarily in High Speed Wireless Internet service for remote locations within the East Kootenays of British Columbia. Cintek also specializes in every aspect of office networking, from complex intranets all the way down to simple peer to peer networks.

We at Cintek are proud to say that we are the first WISP in Southeastern BC to be offering Wireless Broadband. Bringing the communities in the Kootenays a little closer through dedicated High-speed Internet. On top of being a WISP we have dedicated employees to fulfill any of your additional requirements:

Website Hosting Domain Hosting E-mail Hosting Business/Personal internet access Technical Support Onsite service and support Local and Wide area networking Hardware/Software Computer repair Virus removal & General Cleanup

Our experienced and dedicated staff is always available to install and support your Internet and networking needs. Please feel free to review this website in its entirety if you would like to know more information about our company.


Contact Info


135 6th Ave South Cranbrook, B.C.

Office Hours

Sales: Monday thru Friday, 9AM - 5:30PM

Sales Phone: 1.888.959.7873

Service: Monday thru Friday, 9AM - 5:30PM

Support Phone: 1.250.489.4289

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Question Marks

Wireless Internet - Frequently Asked Questions (FAQ)

This is a great place to start if you're having problems connecting to our server, staying connected, uploading web pages or just can't figure things out. If you can't find the answers you are looking for, proceed to the Contact page or give us a call at 1-250-489-4289

Q: What is Wireless Internet?

A: It is a high-speed (Broadband) Internet access medium. Wireless Internet uses wireless signals to transmit Internet service to subscribers' computers at speeds that far exceed those provided by traditional telephone-line based Internet services.

Q: So how fast is it?

A: Speeds provided by Wireless Internet service are dependant upon the level of service chosen by the subscriber. Speeds can range anywhere from 10X faster than a dial-up connection, up to a dedicated 10 Mbit link.

Q: Since Wireless Internet is wireless, does that mean that it's satellite-based?

A: No. There are no satellites involved in Cintek's Wireless Internet system. Wireless Internet is what is called "terrestrial wireless" meaning that the radio signals are generated and transmitted within the earth's atmosphere. As a result, Wireless Internet does not suffer from the problems that satellite Internet access does, such as interferrence from snow on the antenna, or high latency due to the long distances that satellite radio signals have to travel between the earth and the orbiting satellite.

Q: Is Wireless Internet affected by rain or snow, like satellite TV?

A: No. Wireless Internet service does not fade out in rain/snow storms, or on cloudy days like satellite TV.

Q: Is Wireless Internet available in my community?

A: Wireless Internet is availble in most of the areas surrounding Cranbrook, Creston, Kimberley, Elko, Fernie, Sparwood, and Elkford. There are a few locations where it will not be available due to the fact that Wireless Internet service requires a direct line of sight between some point on or around your location to one of our repeater towers. If you're wondering whether your location qualifies for Wireless Internet service, give us a call. We'll schedule a free site survey to test your location and make a determination on whether it is suited for Wireless Internet service.<

Q: Is Wireless Internet available in other areas?

A: Yes. If you are interested in a Wireless Internet connection please contact us for more information.

Q: How does Wireless Internet connect to my computer?

A: Wireless Internet connects to your computer via a standard ethernet cable. Most computers now come with ethernet ports built in. If you have an older computer that does not have an ethernet port, we can provide one for you.

Q: Can I connect more than one computer to the Internet through Wireless Internet?

A: Yes. You can connect as many computers as you want through a single Wireless Internet connection.

Q: Does it matter what kind of computer I have?

A: No. Any computer with an ethernet port should work with Wireless Internet.

If you have further questions regarding Wireless Internet,
please e-mail us at

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